Tuesday, May 13, 2014
This tutorial is designed to help you
identify and fix problems with wired (Ethernet) and wireless (Wi-Fi) network
connections in Windows. This tutorial doesn't cover network connection problems
related to specific programs.
You might experience network or Internet
connection issues in Windows for a number of reasons. Some common issues that
can cause these problems are:
·
A wireless network adapter switch that's not enabled
·
WEP, WPA, or WPA2 security key or passphrase issues
·
Cables that aren't connected properly
·
Corrupted or incompatible drivers
·
Missing updates
·
Network connection settings
·
Hardware or software problems
How to use this tutorial
Because the instructions can vary for
different Windows operating systems, open this tutorial on each PC so that you
see the correct instructions for that PC, or use the selector on this page to
choose an operating system.
To move through the tutorial, click each
step in the left pane or click Next below,
completing each step before moving on. If you are troubleshooting a wired
network problem, skip Step 1. Connect because it only applies to wireless
networks.
Test
your network connection after each step before going on to the next step.
